Leprino Foods

Info Systems Assistant

US-CA-Lemoore (West)
2 weeks ago
Requisition ID
2017-2490
# of Openings
1
Category (Portal Searching)
Information Technology

Overview

Summary Description
Information Systems Assistant is responsible for the installation, operation, and maintenance of computer and thin client systems, as well as other technologies such as phone and radio communication systems.

Responsibilities

# Accountability Category Essential Functions/Key Responsibilities % of Time
1 Equipment and Software • Configures hardware and software. Sets up peripherals such as printers, laptops, or thin clients.
• Maintains and repairs equipment. Facilitates configuration changes and patching of software.
• Installs software and hardware and ensures that upgrades are performed on schedule.
• Conducts set up and installation of multifunction devices and audio visual equipment including CCTV and projectors. 40%
2 User Support • Diagnoses and troubleshoots hardware and thin client technical problems. Identifies and priorities projects and issues.
• Provides daily support for computer network users. Resolve issues over telephone and in person to ensure that all systems are working efficiently at all times.
• Trains users on desktop applications.
• Creates network and user accounts for staff, and provides login information and support. 40%
3 Departmental Support • Writes reports, and evaluates new technologies.
• Tracks inventory. Assists in organizing, tagging, and cataloguing digital assets. 20%
Minimum Qualifications & Experience
• Associates degree in information or computer technology. Two years of relevant experience may be considered in lieu of experience
• Experience with Windows 7, 8.1, and 10
• Proficient in computer hardware and peripheral installation and setup
• Experience with Active Directory configuration
Knowledge, Skills & Abilities/Competencies
• Ability to fluently read, write, and speak English
• Excellent communication and customer service skills
• Knowledge of government and industrial regulations (PSM, OSHA, and USDA)
• Ability to perform intermediate mathematical calculations
• Apple iPad/iPod configuration and setup knowledge
• Ability to understand and apply software patching to Apple and PC products
Working Relationships: The Information System Assistant works under moderate supervision and reports in to Supervisor, Process Systems. This position will support users in executing their daily functions.


Decision Making:
 Level Decision Making Responsibilities Examples
 1 Follows established policies and precedents to make decisions, with very little interpretation •
2 Follows prescribed “if/then” decision trees, with some interpretation, but usually actions follow typical process. •
3 Comparison and evaluation of possible courses of action and making a decision after various possibilities of have considered •
4 Formulates, affects, interprets, or implements policies or operating practices •
5 Has authority to waive or deviate from established policies and procedures of a significant nature without prior approval •

 

Qualifications

Physical/Mental Requirements and Work Environment:

Work Environment Description:
• Works in both the production department which requires walking, climbing, standing and in an office environment which requires standing and sitting.
• Ability to use hand tools and to lift up to 70lbs.

The following physical/mental activities are necessary to perform the essential functions of this position. Please check the following that apply and provide any additional ones that aren’t in the list. For those checked, please indicate which Accountability Category requires the activity, by number. Also if an Activity checked can be measured (ex., weight limit) please provide the appropriate measurement.

Physical:

 

 Activity Accountability #  Activity Accountability #
 Talking All  Kneeling All
 Hearing All  Crouching All
 Near Acuity All  Crawling All
 Far Acuity All  Reaching All
 Climbing All  Handling All
 Balancing All  Finger dexterity All
 Stooping All
Mental:


 Activity Accountability #  Activity Accountability #
 Comparing All  Negotiating All
 Calculating All  Verbally Communicating All
 Compiling All  Written Communication All
 Analyzing All  Instructing All
 Coordinating All  Interpersonal Skills All
Additional:

 

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