Leprino Foods

  • Enterprise Client Services Specialist

    Job Locations US-CO-Denver
    Requisition ID
    2018-3127
    # of Openings
    1
    Posted Date
    3 weeks ago(11/26/2018 6:19 PM)
    Category (Portal Searching)
    Information Technology
  • Overview

    Leprino Foods’ history dates back over 65 years, when Jim Leprino first started making small batches of mozzarella for local markets and eateries in the Little Italy neighborhood of Denver. We’ve grown a bit since then. Today, Leprino is the largest manufacturer of mozzarella and lactose in the world, and a leading producer of whey protein. Still owned by Jim and the Leprino family, our sights are set to be the “World’s Best Dairy Food and Ingredient Company.” To help us achieve that daring vision, we’re looking for our secret ingredient: You. A motivated individual who is the best at what you do. Three people in a small corner grocery store in the early 1950s have now grown to over 4,300 employees throughout 16 global locations. Will you join us on our journey?

     

    Within our Denver, CO corporate headquarters we are seeking an Enterprise Client Services Specialist to continue moving our organization to even larger levels within the global cheese and dairy nutrition marketplace. We take pride in our vision to be "world's best", it's why we work harder, invest more, and continually innovate.

    Responsibilities

    • Work with the team on evaluation, selection, procurement, deployment, and maintenance of client technology, both hardware and software, ensuring that the technology is consistent with established IT standards and software licensing requirements.
    • Use software tools in tracking and managing hardware and software assets using the asset management system. Such as BMC or SCCM configuration management tools.
    • Diagnose, respond to, and resolve client-side customer incidents and service requests using the IT Incident Management process and ticketing system utilizing phone, e-mail, instant messaging, and desk-side contact.
    • Analyze incident trends; prioritize and resolve incidents/service requests escalated to Enterprise Client Services.
    • Effectively work and communicate with end user customers and ensure their needs are met in a timely fashion.
    • Engage with the project management team on large ECS, Networking and Telephony projects, and manage smaller Infrastructure projects as needed outside the formal PMT organization as required.
    • Thoroughly document resolutions within the Incident and Problem Management ticketing system.
    • Compose application installation, configuration and support documentation.

    Offering You In Return:

    • The opportunity to join a company that will invest in you for the long-term. Leprino couldn’t be where it is today without our incredible workforce. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with Leprino is our ultimate goal. Through competitive salaries, healthcare benefits, tuition assistance, vacation, holiday, and sick time, matching 401(k), annual merit, incentives, and our annual Profit Sharing plan – Leprino hires to retire.
    • A chance to reside in sunny Denver, Colorado: 300 days of sunshine, the gateway to the Rocky Mountains and all its outdoor wonders!

    Qualifications

    You Have (Mandatory Qualifications):

    • Bachelor’s Degree in computer science, Information Systems, etc., or equivalent experience
    • 2+ years’ experience in client-side hardware/software support and configuration (computers, printers, tablets, smart phones, IP phones, AV equipment), including knowledge of Windows XX, iOS, Android platforms, including virtual environments like VMWare
    • Experience managing networked, distributed client-side technology environment using a variety of tools e.g. Active Directory, GPOs, patch management, WDS, Client Management (SCCM), MDM, etc.
    • Experience using enterprise ticketing system and escalation process

    We Hope You Also Have (Preferred Qualifications):

    • Windows 10 Experience
    • BMC or SCCM configuration management tools
    • Cherwell or similar help desk software
    • Exposure to SAP
    • ITIL v3 certification
    • Additional technical training certifications

    A career with Leprino Foods means you’ll be part of a worldwide group of individuals dedicated to producing high-quality products that help feed and nourish families around the world. Your contributions will be noticed and rewarded as you work to further our company, our customers, and one another. Apply today to learn more about our Corporate Finance & Accounting career path.

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