Leprino Foods

Associate Global Service Representative

Job Locations US-CO-Denver
Requisition ID
2021-6548
# of Openings
1
Posted Date
3 weeks ago(4/26/2021 1:47 PM)
Category (Portal Searching)
Other

Overview

Leprino Foods’ history dates to over 65 years ago, when the Leprino family first started making small batches of mozzarella for local markets and eateries in Denver. We’ve grown a bit since then. Today, we are the largest manufacturer of mozzarella and lactose in the world, and a leading producer of whey protein. Still owned by the Leprino family, we’ve set our sights to become the “World’s Best Dairy Food and Ingredient Company.” To help us achieve that ambitious vision, we’re looking for our secret ingredient: motivated individuals who are the absolute best at what they do. From three people in a small cheese shop in the early 1950s, we have grown to over 4,300 employees throughout our 16 global locations. Will you join us on our journey?

 

For our Denver corporate headquarters, we are seeking an Associate Global Service Representative. The Associate Global Service Representative provides exceptional customer service to internal and external customers through all aspects of order management including account setup, order entry, price setup, documentation, as well as management of the execution of customer fixed price agreements. This position resolves issues daily related to late deliveries, quality complaints, pricing inquiries and other customer concerns.

 

We Ask Of You To:

Customer Service

  • Supports the service team to meet and exceed world’s best service metrics.
  • Delivers responsive customer service.
  • Identifies service issues, potential solutions and resolve mid-level problems.
  • May support and assist service team with customer reviews, business models, and initiatives by gathering information as requested.
  • Provides backup or coverage support to the service team as needed to at least one other pod.
  • Supports collaboration with the service team to ensure seamless customer experience.

Order Management

  • Processes orders, confirms pricing and resolves invoice discrepancies; including sales returns and other complex orders.
  • Confirms and coordinates order fulfillment and scheduling with supply chain.
  • Prepares applicable documentation per customer and regulatory requirement.
  • Coordinates cross functionally to facilitate perfect order fulfillments.
  • Maintains, runs and distributes reports. May identify need and ideas for new reports.
  • Trains others on basic order management process and systems.

Global Trade Support

  • Supports trade compliance activities within the team’s scope
  • Identifies issues, potential solutions, solve mid-level issues. Escalates trends in global trade problems.
  • Supports collaborative efforts of cross functional experts to resolve issues.

Technology

  • Supports components of order to cash related processes of global services systems including troubleshooting.
  • Tests IT project solutions.
  • May contribute ideas, enhancements, and concerns regarding IT project solutions.

 

OFFERING YOU IN RETURN:

A chance to be part of a global team of individuals passionate about producing and delivering high-quality products that help feed and nourish families around the world. Leprino Foods could not be where it is today without our incredible employees. That is why we share in our success together by rewarding you for your hard work. Hiring great people who are in it for the long run is our goal. Through competitive salaries, tuition assistance, vacation, holiday, dedicated sick time, matching 401(k), annual merit increases and bonuses, as well as our annual Profit-Sharing plan. Your impact will be noticed and rewarded, as you seek to further our company, our customers, and one another.

 

You Have (Mandatory Qualifications):

  • High School diploma or GED
  • At least one year of relevant Customer Service experience
  • Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.); SAP preferred

At Leprino Foods, starting compensation for this role typically ranges between $ 56,650.00 and $ 65,150.00.

Leprino Foods Company utilizes the services of Psychemedics to perform our Hair Follicle Drug Testing.  Additional information about this process can be obtained at www.psychemedics.com

 

Leprino Foods requires all individuals to wear the appropriate Personal Protection Equipment (PPE) as required by the role and location.

 

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